Last updated: November 01, 2021
KHAT ("we" and "us") is the operator of (https://Khat.design) ("Website"). By
placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this
arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
- Shipping Costs
2.1 Shipping Domestically
KHAT ships purchases domestically at no additional cost.
2.2 Shipping Internationally
Shipping costs are shown during checkout. Payment for shipping will be collected
with the purchase.The total price shown at checkout is the final price to be
collected from the customer.
Returns and exchanges are not applicable to any purchases out of Egypt.
We issue refunds for domestic purchases.
KHAT will accept returns due to change of mind as long as a request to
return is received by us within 14 days of receipt of item and are returned to
us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customer's expense and will be required to
arrange their own shipping.
Once returns are received and accepted, KHAT will refund the value of the goods
returned but will not refund the value of any shipping paid.
We will notify you once this has been completed through email.
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 5 business days.
4.2 Transit Time Internationally
In general, international shipments are in transit 10 - 15 business days.
4.3 Dispatch Time
Domestic orders are usually dispatched within 2 - 5 business days.
International orders are usually dispatched within 5 - 10 business days.
Our warehouse operates on Sunday - Thursday during standard business hours (9
am - 5 pm), except on national holidays at which time the warehouse will be
closed. In these instances, we take steps to ensure shipment delays will be kept
to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
- Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
- Customer service
For all customer service enquiries, please email us at [email protected] or visiting this page on our website: https://khat.design/pages/contact-us