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Shipping Policy

Shipping Policy

Last updated: November 01, 2021

KHAT ("we" and "us") is the operator of ( ("Website"). By

placing an order through this Website you will be agreeing to the terms below.

These are provided to ensure both parties are aware of and agree upon this

arrangement to mutually protect and set expectations on our service.


  1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.


  1. Shipping Costs

KHAT ships purchases domestically at no additional cost. 


  1. Returns

KHAT will accept returns due to change of mind as long as a request to

return is received by us within 14 days of receipt of item and are returned to

us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customer's expense and will be required to

arrange their own shipping.

Once returns are received and accepted, KHAT will refund the value of the goods

returned but will not refund the value of any shipping paid.

We will notify you once this has been completed through email.


  1. Delivery Terms

4.1 Transit Time 

In general, domestic shipments are in transit for 2 - 5 business days.

4.2 Dispatch Time

Domestic orders are usually dispatched within 2 - 5 business days. 

Our warehouse operates on Sunday - Thursday during standard business hours (9

am - 5 pm), except on national holidays at which time the warehouse will be

closed. In these instances, we take steps to ensure shipment delays will be kept

to a minimum.

4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched. 

4.4 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before

dispatching your order. Existing items in the order will be reserved while we

await this item.

4.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.


  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.


  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps.


  1. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the



  1. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order has already been dispatched, please refer to our refund policy.


  1. Insurance 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.


  1. Customer service

For all customer service enquiries, please email us at or visiting this page on our website: